Terms & Conditions

1. Roam Smart 4G (Postpaid, No contract) is specially designed for all subscribers who sign up a new number or port in an existing number. It is an enhanced Roam Plus 4G plan that comes with monthly local 100GB(4G), extra local 100GB(4G) for 12-months, 2,000 local mins (VoLTE), 100 local sms, 8GB Malaysia addon forever and 2GB Malaysia and 1GB Indonesia / Thailand roaming data for period of 12-month. As an added bonus, customers who successfully transfer their mobile number from a non-Singtel network will enjoy a complimentary and permanent upgrade of their 4G local data to 5G. This special offer is available for a limited time and will end once a formal announcement is made.
2. Roam Plus 4G (Postpaid, No contract) is specially designed for all subscribers who sign up a new number or port in an existing number. It comes with a monthly local 100GB(4G), extra local 100GB(4G) for 12-months, 1,000 local mins (VoLTE), 100 local sms and 2GB Malaysia and 1GB Indonesia / Thailand roaming data for period of 12-month. In addition, customers who successfully port their number from a non-Singtel network will also have their 4G local data upgraded to 5G for a period of 90 days.
3. Roam Pro 5G (Postpaid, No contract) is specially designed for all subscribers who sign up a new number or port in an existing number. It is an enhanced Roam Plus 4G plan that with an addon that transforms all data into 5G connectivity permanently. Roam Pro 5G comes with a monthly local 100GB(5G), extra local 100GB(5G) for 12-months, Bonus local 10GB(5G), 1,000 local mins (VoLTE), 100 local sms and 2GB Malaysia and 1GB Indonesia / Thailand roaming data for period of 12-month.
4. Telco under non-Singtel Network refers to SIMBA/TPG, M1, My Republic, Circle.Life, Geenet, Changi Mobile, Gorilla Mobile, Starhub, Eight Telecom and redOne.
5. Effective 29 Aug 2024, Lite 4G, Prime 4G, Mega 5G and Super 5G SIM-only plans will be removed and no new sign-ups will be accepted, but existing customers on these plans will not be affected.
6. [FUP] Due to a recent increase in SMS-based scams, all of the aforementioned plans have a daily SMS limit of 300, as per our fair usage policy.
7. [Obligation] By subscribing to ZYM Mobile, you agree to the full T&Cs written here
8. [Obligation] Subscribers with ZYM Mobile's no-contract plans must remain subscribed for a minimum of 2 months. Prorate period is considered as the first month. Porting out during this period is permitted. However, any subscription payments made will be non-refundable.
9. [Number Port] Usually, it takes up to 5 working days to port-in a phone number from existing Telco to ZYM. From time to time, a subscriber's port-in may be delayed / fail due to many reasons, such as incorrect customer information, technical issues, or delays on the part of the previous carrier. In the event of a port-in failure, ZYM Mobile is not liable for any delay or inconvenience caused. No refund / compensation shall be considered. Know more about common Port-in failure here
10. [Number Port] Subscriber's port-in number must fulfill the obligation(s) from your existing Telco. ZYM Mobile is not liable for any early termination charges, or other related fee, imposed by your existing Telco. Know more about Port-in eligibility here
11. [Number Port] Subscribers may port-out their number, but any prorated or advance fees are non-refundable, and port-out requests will be rejected if the subscriber is under contract, the mobile number is suspended or terminated, or there is an outstanding bill.
12. [Billing] To avoid account suspension and eventually, termination, please ensure your outstanding bill is paid on time. If your account is terminated, you will not be able to retrieve back all mobile numbers associated with the account. To understand more on our billing cycles, refer to the FAQ here
13. [Roaming] Roaming calls and SMS are chargeable. To view the rates and other T&Cs, read here
14. [Pay-Per-Use] After exhausting your allocated local voice minutes and SMS, you will incur a charge of $0.05 (Excl. GST) for each additional minute and SMS used.
15. [SIM Order] To ensure a smooth SIM activation process, customers MUST accurately enter their Name, NRIC/FIN number, and Date of Birth during the SIM card ordering process on www.zym.sg. These details will be used to verify the customer's identity at the time of SIM activation.
16. [SIM Order] While you can cancel your SIM order by contacting ZYM customer care, kindly note that no refund will be issued if you chose SIM delivery (Drop into mailbox / Deliver to doorstep), as the order has already been processed.
17. [SIM Order] If the customer provides incorrect personal or delivery information, they are responsible to reorder the SIM card again through the ZYM website (www.zym.sg). Refunds (if any) will not be issued for previous orders due to the order being already processed.
18. (SIM Order) Please activate your SIM card within 14 days from date of order if you've opted for delivery to your mailbox or doorstep. After 14 days, the SIM card will expire and become unusable. However, if you opted for self-collection of SIM card, you must collect your SIM card within 14 days of ordering it. If you do not collect it by the deadline, ZYM Mobile will automatically cancel your order.
19. [Promotion] New subscribers who activate any ZYM mobile plan between 17 Aug - 30 Sep 2024, will receive a $90 selected Samsung Tab eVoucher & $50 selected accessories eVoucher for Samsung watches & buds at 3 Samsung Experience Stores: Westgate, Plaza Singapura, or VivoCity. Each eVoucher can be used for 1 item at a time and can be combined with other prevailing promotions at these three stores only. For more detailed T&Cs, refer here
20. [Promotion] *Between 17 Aug - 30 Sep 2024, all new subscribers, who successfully activated the simcard with any ZYM mobile plan, shall stand a 1x chances to win a Samsung Galaxy A55 5G, worth $598. A total of 3 winners shall be selected. Winners will be announced on ZYM Facebook a week after the end of campaign, and contacted via email, WhatsApp, or SMS for collection.
21. [Promotion] *Between 17 Aug - 30 Sep 2024, all new subscribers who order a simcard with any ZYM mobile plan and have entered valid promo/referral code in www.zym.sg, will get an additional 2x chances to win a Samsung Galaxy A55 5G, worth $598, after you have successfully activate the SIM card! For more detailed T&Cs, refer here